Test Camera/VOIP Support

The sales representatives can perform tests to check the quality of connection with the server, internet connectivity, audio, and video quality. See The Info Panel for accessing the test window.

Basic Test

On clicking the panel the sales representative will be redirected to a new window which will begin the basic test.

Advanced Test

The advanced test offers additional features as compared to the basic test. In order to initiate the advanced test the user has to click on the option Advanced Test as shown in the image below.

It will take some time for the test to complete.

On completion it will display the results for the following

Hardware & Software Setup results

Connectivity to Servers Results

Video Quality Results

Audio Quality Results

Save The Test Results

The advanced test results can be saved as simple text. Clicking on Save the data as simple text will open a Precall result summary window and the entire summary can be copied.

Start New Test

The user can click on Start New Test which will begin the advanced test again.

Visit Help Center

Clicking Visit Help Center button will redirect the user → https://support.tokbox.com/hc/en-us/articles/360029733631-What-are-the-TokBox-network-connectivity-requirements-

The Troubleshooting Guide

Click on Help & Support tab will redirect the user to Trouble shooting guide.

https://help.pitcher.com/en/collections/2332491-pitcher-connect-join-troubleshooting