Pitcher Remote - Issues/Troubleshooting

If you experience issues with Pitcher and think it could be a Pitcher related issues we need the following information in order to investigate the issue:

Instance
User (Device) Name
App Version (Settings -> Pitcher (or App name) -> Pitcher Framework Settings)
Content ID/Name (if applicable)
Reproduction Steps

The reproduction steps are essential for us to investigate the problem. If you are not able to reproduce the issue make sure you have executed the usual steps in order to avoid issues:

Quit/Restart the Pitcher app after each client visit/presentation session
- iphone 7, 8 : http://www.apple.com/support/ipad/assistant/ipad/#section_3
- iphone X: http://support.apple.com/kb/HT5137

Make sure you have minimum 2 GB free storage on the device (Settings → General → About → Available)
Make sure you don't have more than 2 simultaneous applications running (Quit apps using the instructions from the URLs above if you see more than two applications are open)
Try turning on Airplane Mode to ensure no slow Wi-Fi is delaying the startup process of the app due to delayed sync
If the issue persists restart your device: http://www.apple.com/support/ipad/assistant/ipad/#section_1

If you are not able to solve the issue with the above steps please fill out an issue report like in the attached XLS: Pitcher Issue_Bug Report.xls