Login to Pitcher Admin

On this page, we will describe the ways to login into Pitcher Admin using different methods. Here, we will also cover user authentication, adding MFA, and how to reset or generate a new password.

Login using Auth0

Pitcher admin uses Auth0 for authentication and authorization service. Auth0 provides a flexible way to authenticate user access to the system.

Multi-Factor Authentication

With Auth0, MFA(multifactor authentication) is introduced, providing an additional layer of security to the user accounts. An MFA allows users to use several ways and add additional devices for authentication. For example, using the device’s biometric authentication to login into the admin portal or using alternative authentication mechanisms such as using TOTP(Time based one-time password), email, and recovery code. Biometric authentication is possible via fingerprint or face recognition service in the device where the portal is accessed.

Steps to Login

1. To Login navigate to URL→ https://admin.pitcher.com, which will open the login page with the Auth0 form. Please enter your email address and password:

Some of the users may also be asked to provide the code shown on the screen. The code is meant to check any bot related activities.

2. After providing the user id and password, click Continue to the next page. On the next page, provide biometric authentication.

If user opts for the option Remember this device for 30 days then the user session will be active for the next 30 days.

3. Click the Try another method if the device doesn’t support biometric authentication. You will see a list of available methods on their system.

Note: SMS-based OTPs are no longer supported for the P.R.C. (People's Republic of China) region. We highly recommend you to switch to Google Authenticator or similar TOTP provider for logging in to Pitcher Admin.

To generate TOTP you can use authenticator tools provided by Google or Microsoft

The traditional way of authenticating through the code is also available. If enabled, an email verification code will be sent on the registered email.

It is expected not to see Email as an MFA if the users haven't logged before with another MFA. Refer to this link

A successful login will result in the main Pitcher Admin screen being rendered, where the user will be able to select to which instance they would like to connect to.

How to reset your password

If you want to change your password, please follow the following steps.

1. Please click on the top right icon.

2. Please select my Profile option.

3. Please click in “Update” option.

4. You will then see the User Profile form. It contains a “Request password change” button. Please click on it

5. Pitcher Admin will then generate an email with a confirmation link that will be sent to your email inbox.

6. After clicking on the confirmation link, you will navigate back to Pitcher Admin and will be requested to change your password.

What if you forget your password?

In the case the user does not recall their password, they would need to perform following steps:

1. Please click on “Forgot password?” link from Login form page.

2. The user will then be requested to enter their email address.

3. If the email exists in the system, an email will be sent to the user.

4. Please click on the link on the email to complete your password reset.

MFA (Multi-Factor Authentication)

Multi-factor Authentication (MFA) is another method of securing your application and your users' identities. MFA adds a layer of security during login that requires users to provide more than one credential to prove their digital identity. Factors can be:

• Something you are - like a biometric

• Something you know - like a password

• Something you own - like a device

Auth0 supports a variety of MFA factors, including:

• Google Authentication or similar

• SMS

• One time recovery code

• Finger print or face recognition

• Email

When MFA is triggered, you can change the MFA method using the “Try another method” link.