Installation, Login, And Instance Selection on Windows UWP

Pitcher Impact Windows Supported Devices:

• Devices with Windows 10 and above are supported.

Search The App inside the Windows Store

Search the Pitcher Impact inside the Windows Store. Click to open it.

Install Pitcher Impact From Windows Store

To install the Pitcher Impact app, open Windows Store and search Pitcher Impact inside the search menu.

Run the Application

After installation, please click on the Pitcher icon to launch the app.

Getting Access to the Instance 

Instances are small apps within Pitcher. Each app can have its own user interface, features, and content. A user of Pitcher might have access to multiple instances that need to be checked with the system administrator. There are multiple ways to access the instance:

Via Username / Password

Another way to access the list is via a username/password provided by the system administrator. To access the app using a username/password pair, please click on Login with Password.

For the first time user the device needs to be online but afterwards the users can login offline as well.

Via SSO

The users can also opt for SSO login and select to login using the custom or organization-provided custom domain, which will redirect the user to browser login for that domain, and once the user provides the credential, it will redirect back to the impact app.

Enter the code provided by the Administrator

1. Enter the code provided by the administrator and the device name.

2. Click Send button

3. Wait until the instance appears on the left side to start to download the content.

If the instance or list of instances does not appear even after getting the confirmation from the admin, then it is to be ensured that the device is online and the list is refreshed.

Via Device Code

1. The list on the left is a list of instances the user can access. System Admin can be contacted for more detailed information.

2. In case this list is empty, Send button can be clicked which will open a default email client with device code. This email can be sent to the system admin.

If the user has access to only one instance, this window will not be visible. To make it visible, please refer to settings section.

If the instance or list of instances does not appear even after getting the confirmation from the admin, then it is to be ensured that the device is online and the list is refreshed.

Pitcher Settings

Pitcher has its app settings integrated into the system settings app. Depending on OS you have installed on your device access to settings can be different between Win 8.1 and Win 10/11.

Win 8.1: Swipe left from the right of the screen and tap settings 

Win 10: Swipe down from the top of the screen until hamburger menu appears and tap settings.

Win 11: Click on the hamburger menu on the top left corner of the application.

Menu Options in Settings

Device Identification

It is possible to access again to device identification window and select a different instance in case there is more than one instance available.

CRM Integration sub menu

Authentication

Allows the user to log in or logout from the CRM

Custom Authentication

Allows enabling custom URL for single sign-on connections.

Automatic synchronization

This setting manages automatic synchronization launch to sync the CRM data.

Sync launch settings:

• At launch: sync will start every time Pitcher is started.

• On resume: sync will start every time the app is resumed

• Periodically: sync will be managed by the configuration file. Contact administrator for time settings.

Pitcher Settings

1. If turned off in case the user is registered to one instance, the Pitcher will skip the initial selection window. To bring it back, turn this option on.

2. Select file downloading order

3. Local database will be reset at new launch forcing an initial synchronization.

4. Local content materials will be removed in the selected instance.

5. Calendar settings: calendar settings can be adjusted based on user preferences. The CRM integration allows to create in the default calendar Pitcher activities.

Downloading Updates

After choosing the instance, a download popup will be seen if it's the first launch.

If the device is offline a message will be displayed as shown below.

You can download all files or only download those mandatory for apps functioning. The downloads might take a few minutes; please do not quit the application when the downloads are in progress.

1. If the files cannot be downloaded, then device Time Zone settings must be checked. The documents have an expiring date which is linked to the actual device date.

2. Also, the device battery status must be checked along with the Battery saver settings.